The Power of Partnership
Laser Electric transformed its fragmented HR technology landscape—reducing over 10 disconnected systems to a single unified HRIS platform with Arcoro—achieving 100% digital transformation, tripling platform efficiency, and 99% customer satisfaction, largely due to Arcoro’s specialized construction industry expertise and exceptional customer support tailored to the unique needs of a multi-division electrical contractor.
How Customer Support Transformed Laser Electric’s HR Tech Experience
Key Results
- 100% Digital Transformation
- 3X Platform Reduction
- 1 Unified HRIS
- 99% Customer Satisfaction
When Cathie Trautman joined Laser Electric as HR Manager in 2024, she inherited a patchwork of over 10 disconnected systems for 130-180 employees. Documents were managed through Box, performance reviews via SurveyMonkey, and hiring records were spread across systems. The company needed consolidation and, more importantly, support to make the transition successful.
Arcoro delivered a customer service experience that turned a complex digital transformation into a partnership that continues to deliver value long after the initial implementation of Arcoro’s HR platform.
A Partner Who Understands Electrical Contractors
While Cathie appreciated the user experience of other solutions she’s used in the past, Arcoro’s construction industry expertise proved to be the deciding factor.
“I’ve had a lot of experience with Bamboo. I love the platform, but we went with Arcoro because they had the construction experience we were looking for,” she explained.
For a C10 electrical contractor managing multiple divisions, fluctuating workforce needs, and state-specific compliance needs, that industry experience was invaluable. Arcoro understood the unique compliance landscape, certification tracking requirements, and multi-site workforce management challenges that general-purpose HRIS platforms often overlook.
With Arcoro, Laser Electric was able to consolidate their HR stack, reducing the number of systems from double digits to just two or three. This was a big win for employees who were frustrated using several different logins.
But the biggest differentiator between Arcoro and other solutions was its dedication to customer support.
Why Customer Support Makes All the Difference
“They’re very responsive with the office hours and emails; so helpful. I would say 99% of the time the person really wants to help us get to a resolution. I love the customer service aspect of it. It’s the best I've ever experienced.”
Megan Stillerman, Arcoro’s Chief Customer Officer, has not been shy about her commitment to providing transformational customer support and a better overall customer experience for leaders like Cathie.
“When Megan came on last August, we saw a big uptick in customer support. We had a lot more help than just, ‘Here’s a link to a website that you can look at and get some information.’”
This level of customer support went above and beyond to help Cathie get the most from Arcoro’s solutions.
Starting with Implementation and Building from There
The implementation process set the tone for the partnership. Led by Josine White and Mitch Frederick, the extended support proved critical as Laser Electric implemented the entire Arcoro Platform.
“They were amazing,” Cathie said. “They pulled us through implementation and then they didn’t just drop me. Josine and Mitch stayed with me for a few months because there were a lot of tweaks and things that we needed.”
Her favorite products are Core HR, Applicant Tracking, Performance Management, and workflow automation:
“All of those are super helpful to have under one umbrella. Many of the HR systems out there don’t offer all of that within one system.”
Arcoro’s platform has also helped streamline compliance and benefits management.
“My yearly reporting for ACA, EEO-1 and VETS, it is all in Arcoro. A huge improvement over what I walked into.”
The Results: Streamlined Systems and Peace of Mind
Today, Laser Electric has transformed from a company juggling 10-plus platforms into an organization running streamlined HR operations on just two to three systems. Employees no longer struggle with multiple logins, and Cathie has the integrated tools she needs, all under one umbrella.
“It’s really the people at Arcoro who keep me satisfied,” she said. “I like the support I get. The direction I see Arcoro going is exciting. It wasn’t just implement and disappear; the Arcoro Team has been there every step of the way.”
For Laser Electric, choosing the right HR technology platform was about finding a partner who understood construction, delivered responsive support, and stayed committed to their success long after the contract was signed. That’s the power of true partnership.
By The Numbers
- 100% Digital transformation from entirely paper-based to fully consolidated digital HR platform
- 3X+ Reduction in platforms used, simplifying employee access
- 1 Unified HRIS replacing scattered systems across Box, SurveyMonkey, and multiple disconnected tools
- 99% Customer satisfaction with support responsiveness and resolution
- 5 Key compliance reports (ACA, VETS, and others) now automated in one system
See a demo of how HR technology can help your construction business.
Related
Construction HR Software Onboarding | Arcoro
The article discusses how construction HR software addresses the industry's unique onboarding challenges—such as a diverse workforce, dispersed job sites, high turnover, safety regulations, and compliance complexities—by streamlining processes to enhance productivity, safety, retention, and company culture from the first day on the job.
Pacific Construction Finds the Right Solutions, From the Right Partner
Pacific Construction, a California-based commercial contractor seeking to modernize and streamline its HR processes with construction-specific solutions, partnered with Arcoro, an HR tech company known for its people-first approach and tailored workforce management products, which provided efficient automation, excellent customer support, and a genuine collaborative relationship that addressed Pacific Construction’s unique industry challenges.
What is Applicant Tracking System Software and Why Your High-Risk Industry Needs It
The article explains how modern applicant tracking system (ATS) software, designed for high-risk industries like construction and field service, addresses critical hiring challenges—such as skilled labor shortages, compliance demands, and multi-site workforce deployment—by providing an integrated, scalable digital platform that automates recruitment processes, enhances candidate management, ensures regulatory compliance, and improves overall hiring efficiency beyond basic application tracking tools.
HR Management
Arcoro’s Construction HRIS software centralizes employee data, automates HR workflows, ensures compliance with complex construction regulations, connects field and office teams through self-service access, integrates with ERP and payroll systems, and provides analytics for better decision-making, as demonstrated by a case study where an East Coast contractor saved 24,000 annual payroll processing hours and improved HR efficiency.
Employee Management Tools
Arcoro Manage is a construction-specific employee management platform that centralizes employee data, automates HR workflows, ensures compliance with complex regulations, connects field and office teams via self-service access, and provides analytics for improved workforce decision-making, ultimately saving significant time and boosting productivity for HR and employees alike.
Arcoro Time Tracking and HR Software for Construction
Arcoro offers a comprehensive, construction-specific time tracking and HR software solution that integrates with leading ERP systems to streamline workforce management, reduce compliance risks, enhance recruiting and onboarding, automate payroll and benefits, track time with GPS verification, manage safety training, and support employee development, ultimately saving construction companies time and money while improving operational efficiency.